Refund & Return Policy

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at support@bumpello.com.

Returns sent without prior approval will not be accepted.

Return address:
[INSERT RETURN ADDRESS HERE]

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photo or video evidence so we can evaluate and resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Used or worn items
• Items not in original packaging
• Sale items
• Gift cards
• Personal care products

Exchanges

We do not offer direct exchanges. To get a different item, please return the original product (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason.

The item must be unused, in original condition and packaging, with proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable.

If more than 15 business days have passed since your refund was approved, contact us at support@bumpello.com.